NIA 4.10.2586 keeps crashing

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This topic contains 3 replies, has 2 voices, and was last updated by  jeff 10 years, 6 months ago.

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  • April 11, 2014 at 2:42 pm #4152

    FSLADMIN
    Participant

    We have purchased NIA 4.10.2586, which usually works OK, but often falls over and crashes when performing a Network IP Range scan.

    Please can you advise how we can resolve this issue?

    April 14, 2014 at 8:19 pm #4153

    jeff
    Keymaster

    Have you already reported this to help@clearapps.com? Each of such cases require a detailed investigation before we can issue a fix, but the good news is: we have never been unable to fix a scanning crash. Also there’s Network Inventory Advisor 4.2 beta in the test, it would help trying it first and seeing whether it produces the same issue. Kim from the tech team will be able to send it to you.

    April 15, 2014 at 8:01 am #4154

    FSLADMIN
    Participant

    I have not, to be fair. What information would be needed in such a case to help to resolve this issue?

    April 15, 2014 at 8:55 am #4158

    jeff
    Keymaster

    Denis, I was able to load your email address from the forum profile. Will get in touch asap.

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