network wiped out

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This topic contains 5 replies, has 2 voices, and was last updated by  Anonymous 14 years ago.

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  • #1375

    Anonymous

    help,
    just tried loading network advisor and it came up with an error
    (sorry didnt majke a note of it, something about a corrupt dll i think)
    and i now have an empty network

    should i reinstall

    paul

    #2540

    Anonymous

    oops, something went wrong with the website and i now have 3 discussions,
    can you delete the other 2 please

    #2542

    Anonymous

    Hello Paul,

    Please, give us detailed instructions on how to reproduce the problem that you are reporting. Could you, please send us your Information folder?

    Thanks in advance.

    #2543

    Anonymous

    Hi Kim

    all i can remember when i loaded NIA yesterday was that it said there was a dll corrupted, inform clearapps support and that it would start with an empty network summary, answer yes or no. i answered yes and sure enough the network summary is empty. i have looked in the information folder and all my groups are there
    shall i reinstall and see if the dll gets overwritten?

    paul

    #2544

    Anonymous

    Dear Paul,

    Thank you. I’ve sent you an e-mail.

    #2561

    Anonymous

    Thanks for the email Kim
    the replacement dll fixed the problem
    cheers
    paul

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