Moved Snapshot to…

I have e-mailed the premium support address numerous times on this issue, without a response. It doesn’t bode well.

I have an ongoing issue when trying to conduct a software audit.

Example,

I have a computer which is no longer on site, call it “Machine1”. It was last on the network on the 2nd May, no problem, I will be able to use the previous snapshot to collect it’s Software Inventory.

However, I have another machine, “Machine2”. It is currently active on the network.

I notice when looking for a particular piece of software (which I know is installed on Machine1), it doesn’t list “Machine1” as having it installed?

As a troubleshooting step I attempt to run a “Scan this asset” on “Machine1”, I notice post scanning, it has moved the information to “Machine2”.

Further investigation leads me to see that during the last snapshot for “Machine1” it’s IP address was *.*.*.181. I also notice the “Machine2” is currently allocated exactly the same IP address (*.*.*.181).

Therefore I am unable to access “Machine1” Software inventory information because another machine is actively using the same IP as stored in the snapshot for “Machine1”.

This has happened on more than one occasion.

There HAS to be a way to avoid/stop this happening. We are relying on this information to conduct software audits and so far I am unable to use it confidently. Can you please assist?

I look forward to hearing from you.

Regards