This topic contains 4 replies, has 3 voices, and was last updated by 
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- September 22, 2010 at 9:51 am #1407
AnonymousHello,
I just downloaded the Network Inventory Advisor software and have started to build the list of devices on our network. But I’m finding I can’t get the Macs to show up. Here’s a summary of what I’ve done so far:
On the Mac to be scanned:
– Set up an Admin account
– Enabled fast user switching (System Prefs > Accounts > Login Options)
– Firewall is set up to allow all incoming connections (System Prefs > Security > Firewall)
– Enabled Remote Login for all users (System Prefs > Sharing) … but no other services are enabledOn the NIA side I’ve tried to scan by IP address (result: connecting to SSH server) and by computer name. System Prefs > Sharing lists the Computer Name as Mac Mini and says “Computers on your local network can access your computer at: Mac-Mini.local” I’ve tried these three names for the scan:
– Mac Mini (result: No such host is known.)
– Mac-Mini (result: No such host is known.)
– Mac-Mini.local (result: Error connecting to SSH server)No luck yet. What’s next?
September 23, 2010 at 1:29 pm #1970
AnonymousFWIW, as a method of continuing to troubleshoot, I totally disabled the firewall on one of the Macs in question. (This particular Mac appeared as a result of the wizard scan, so it was found on the first pass of being detected.)
September 24, 2010 at 10:07 am #1972Hi there, Kim asked me to post here to confirm that the issue is being worked on via email, we will post the update when it’s resolved.
October 19, 2010 at 10:49 am #2380
AnonymousI’d like to know this as well. I have the Mac option turned on in my options but none of our Macs get scanned. It will try to scan them but it just times out.
October 19, 2010 at 1:45 pm #2273Do you have remote login and SSH enabled in these Macs? It’s the first troubleshooting issue we need checked before going on.
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