I get a ‘Access denied’

Main Page Forums Troubleshooting I get a ‘Access denied’

This topic contains 8 replies, has 4 voices, and was last updated by  jeff 5 years, 6 months ago.

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  • #1459

    Anonymous

    We purchased the NIA back in Dec 2010, It was working fine, untill early April. We can no longer scan any part of our network. When we scan now all pc’s come back with access denied. We have not made any change to overall network or domains. The only thing we done was transfer the NAI from a windows laptop to a 2003 Server and when we did, it worked once. We have tried to attack a few pc making the change that your FAQ suggest. But no sucess. Any ideas would be helpful.

    Joe & Kieth

    #1763

    admin
    Keymaster

    Why not contacting us back in April immediately? Please email your Scan Log that shows the inefficient scan to help@clearapps.com and we will start troubleshooting from there. But on the first glance it seems to be related to your network admin login used in Network Inventory Advisor.

    #1758

    Anonymous

    hey Jeff sent you the log..I think let me know

    #4120

    pfgoergen
    Participant

    I’m trying out this software and 8 of the 10 nodes show up as “access denied”. The network isn’t on a domain and I understand there may be some client-side configuration may be needed. Any advice?

    Thanks,
    Pete

    #4121

    jeff
    Keymaster

    Which OS is installed there? Are you sure that all those nodes have the admin user with remote access rights? Are you using Network Inventory Advisor for Windows or Mac? And… sorry for so many hints, but you should first of all consider all these troubleshooting steps and confirm they are not the case: /help/faq1/

    #4123

    pfgoergen
    Participant

    Jeff, I appreciate you getting back to me.

    Running Windows 7 on all the scanned machines, with Admin accounts on each. Using Network Inventory Advisor for Windows.

    I went through each of the applicable hints to no avail.

    Thanks,
    Pete

    #4124

    jeff
    Keymaster

    Please make sure that you can access administrative share on remote PCs using \\ip_address\admin$ command. If you can’t, you should definitely keep looking into your nodes’ network configuration.

    #4125

    pfgoergen
    Participant

    I guess I’m quite the noob, because I’m not familiar with that command or its syntax.

    #4139

    jeff
    Keymaster

    Hi again, the specific instructions on how you can access the admin shares can be found anywhere on the net, for example here.

    • This reply was modified 5 years, 6 months ago by  jeff.
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